FAQs
ORDERING & SHIPPING
HOW DO I PLACE AN ORDER?
We hope that our website is simple for you to place an order. Look in the collection you are interested in, and then navigate to your selected style. There you can see the sizes and colours available. Make your selection and then click on 'Add To Cart'. Once you have finished selecting your items, go to the basket on the top right of the page and click on 'Checkout'. Please then follow the instructions to complete your purchase. Should you have any problems at all you can either call us on +44 (0)113 250 8680 or email us on hello@brodiecashmere.com
HOW DO I PAY FOR MY ORDER?
We accept all major international credit and debit cards, Shop Pay, Apple Pay and PayPal.
CAN I PLACE AN ORDER OVER THE PHONE OR BY EMAIL?
Absolutely. Please call us on +44 (0)113 250 8680 or email hello@brodiecashmere.com and we would be delighted to help you.
WHAT IF AN ITEM IS OUT OF STOCK?
When an item goes out of stock you can email us at hello@brodiecashmere.com and we can help your source the item from our archive of suggest similar styles you might be interested in. Please note, our products tend to go quickly and often don't come back next season so we advise you to shop while the item is available.
DO I NEED AN ACCOUNT TO PLACE AN ORDER ONLINE?
No, you don't need an account in order to checkout. Having an account however does enable you to store your shipping and delivery information to use for future purchases.
CAN I AMEND AN EXISTING ORDER?
It is not possible to amend existing orders. You can place a new order for any additional item(s) and contact us by phone or email requesting to have your two orders combined and shipped together, as long as the first order has not already been shipped.
HOW WILL I KNOW IF MY ORDER HAS BEEN PROCESSED?
After you place your order, you will receive an email from us acknowledging that your order has been received. Your order will be processed within 5 working days. You will receive another email to confirm that your order has been processed and dispatched to your delivery address.
WHAT ARE YOUR SHIPPING CHARGES?
USA Standard Delivery (4-11 working days)
$15 or Free for orders over $275
UK Express Delivery (1-2 working days)
£4.95 or Free for orders over £200
EU Standard Delivery (4-11 working days)
€10.00 or Free for orders over €275
Rest of World Standard Delivery (4-11 working days)
$15 or Free for orders over $275
Sale items are shipped separately to full priced items. Please allow 15 business days for Sale order processing.
CAN I TRACK MY ORDER?
You will receive an email to confirm that your order has been dispatched with a tracking number. You can track your order here.
FAQS
RETURNS
HOW LONG DO I HAVE TO RETURN AN ITEM?
If, for any reason, you are not happy with your purchase you can return it to us for a refund. The item (s) must be returned within 14 days from receipt.
Any requests for a return outside of the 14-day period will be at our discretion.
All sale item (s) must be returned within 7 days from receipt.
HOW DO I RETURN MY ORDER?
Please enter your order details on our returns centre here returnscenter to request a return. Once your return has been accepted, we will email you with a UPS returns label and instructions.
*cost incurred for returns label
IS THERE A RETURNS FEE?
Yes, there will be a returns fee of £6.95 deducted from the total refund amount for UK orders.
€22.95 will be deducted from the total refund amount for European orders.
$25.95 will be deducted from the total refund amount for all other orders.
WHAT IF I WANT TO RETURN MY ORDER VIA MY OWN COURIER?
If you wish to return your order via your own courier rather than using our UPS label this is no problem at all. Please email us at hello@brodiecashmere.com where we will be able to provide you with a returns address.
Please make sure that you include your details in the return and retain your shipping note until you have received your refund.
We cannot accept liability for goods lost or damaged in transit.
CAN I EXCHANGE MY ITEM?
We don't offer exchanges. Please return the items you wish to exchange and simply please place a new order.
WHAT SHOULD I DO IF MY ITEM IS DAMAGED?
Please email us at hello@brodiecashmere.com including your order number and details of the fault. We will then be able to advise further and provide a returns label.
CAN I CANCEL MY ORDER?
Please email us at hello@brodiecashmere.com and we will be able to advise if this is possible, unfortunately we are unable to cancel orders once they have been dispatched from our warehouse.
HOW LONG UNTIL I RECEIVE MY REFUND?
Refunds are processed within 7 days of return receipt and issued back to the original payment method. Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers.
SALE RETURNS POLICY
All orders containing Sale items must be returned at the customers own expense.
The item (s) must be returned within 7 days from receipt.
Any requests for a return outside of the 7-day period will be at our discretion.