FAQs

ORDERING & SHIPPING

HOW DO I PLACE AN ORDER?

We hope that our website is simple for you to place an order. Look in the collection you are interested in, and then navigate to your selected style. There you can see the sizes and colours available. Make your selection and then click on 'Add To Cart'. Once you have finished selecting your items, go to the basket on the top right of the page and click on 'Checkout'. Please then follow the instructions to complete your purchase. Should you have any problems at all you can either call us on +44 (0)113 250 8680 or email us on hello@brodiecashmere.com

HOW DO I PAY FOR MY ORDER?

We accept all major international credit and debit cards, Shop Pay, Apple Pay and PayPal.

CAN I PLACE AN ORDER OVER THE PHONE OR BY EMAIL?

Absolutely. Please call us on +44 (0)113 250 8680 or email hello@brodiecashmere.com and we would be delighted to help you.

WHAT IF AN ITEM IS OUT OF STOCK?

When an item goes out of stock you can email us at hello@brodiecashmere.com and we can help your source the item from our archive of suggest similar styles you might be interested in. Please note, our products tend go quickly and often don't come back next season so we advise you to shop while the item is avaiable.

DO I NEED AN ACCOUNT TO PLACE AN ORDER ONLINE?

No, you don't need an account in order to checkout. Having an account however does enable you to store your shipping and delivery information to use for future purchases.

CAN I AMEND AN EXISTING ORDER?

It is not possible to amend existing orders. You can place a new order for any additional item(s) and contact us by phone or email requesting to have your two orders combined and shipped together, as long as the first order has not already been shipped.

HOW WILL I KNOW IF MY ORDER HAS BEEN PROCESSED?

After you place your order, you will receive an email from us acknowledging that your order has been received. Your order will be processed within 5 working days. You will receive another email to confirm that your order has been processed and dispatched to your delivery address.

WHAT ARE YOUR SHIPPING CHARGES?

USA Standard Delivery (2 - 11 working days): $15 or Free for orders over $150

UK Express Delivery (1-2 working days) : £4.95 or Free for orders over £100

EU Standard Delivery (2-11 working days): €10.00 or Free for orders over €150

Rest of World Standard Delivery (2-11 working days): $15 or Free for orders over $150

CAN I TRACK MY ORDER?

You will receive an email to confirm that your order has been dispatched with a tracking number. You can track your order here.

FAQS

RETURNS

HOW DO I RETURN MY ORDER?

Please email hello@brodiecashmere.com to let us know you wish to return your item(s). Our customer support will issue a prepaid returns label for you. Our returns are free. Items must be posted back to us within 28 days of order delivery.  

Please note, returns must be received in their original packaging, and must have the original swing tag in tact.

EXTENDED RETURNS POLICY 2022

Orders placed on or after Friday 18th November 2022, can be returned up until 8th January 2023.

CAN I EXCHANGE MY ITEM?

We don't offer exchanges. Please return the items you wish to exchange and simply please place a new order.

HOW LONG UNTIL I RECEIVE MY REFUND?

Refunds are processed within 7 days or return receipt and issued back to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.