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FAQ

PLACING YOUR ORDER

How do I place an order?

We hope that our website is simple for you to place an order. Look in the collection you are interested in, and then navigate to your selected style. There you can see the sizes and colours available. Make your selection and then click on 'Add To Cart'. Once you have finished selecting your items, go to the red basket on the top right of the page and click on 'Checkout'. Please then follow the instructions to complete your purchase. Should you have any problems at all you can either call us on +44 (0)113 250 8680 or email us on info@brodiecashmere.com.

How do I pay for my order?

We accept all major international credit and debit cards and PayPal.

Can I place an order over the phone or by email?

Absolutely. Please call us on +44 (0)113 250 8680 or email hello@brodiecashmere.com and we would be delighted to help you.

Can my order be giftwrapped/ include a message?

Yes, please email us details on hello@brodiecashmere.com referencing your order number and we can arrange gift-wrap at an extra fee.

What if an item is out of stock?

When an item goes out of stock you can enter your email address on the product listing and ask us to notify you when the product comes back into stock.

Do I need an account to place an order online?

Yes, you will need to set up a customer account to complete your order. You will be taken through the set up process in the checkout section. Having an account will also enable you to store your shipping and delivery information to use for future purchases.

SELECTING A SIZE

How do I know what size I am?

Please refer to our size chart.

If you need any assistance selecting a size you can email us at hello@brodiecashmere.com and we can help you select a size.

AFTER PLACING YOUR ORDER

Can I add to an existing order? 

It is not always possible to combine orders or add items to an existing order. You can place a new order for any additional item(s) and contact us by phone or email requesting to have your two orders combined and shipped together, as long as the first order has not already been shipped.

How will I know if my order has been processed?

After you place your order, you will receive an email from us acknowledging that your order has been received. Your order will be processed within 1 working day. You will receive another email to confirm that your order has been processed and dispatched to your delivery address.

Can I modify an order before dispatch?

Yes you can. If you decide to modify an order prior to dispatch please call our Customer Care team on + 44 (0) 113 250 8680 or email us to hello@brodiecashmere.com.

DELIVERY 

What are your delivery charges?

UK Economy (Up to 3 working days) - Free 
UK Express (1-2 working days) - £5.95

Saturday upgrades are available for all UK orders, please email hello@brodiecashmere.com to arrange a Saturday delivery service.

Worldwide Express (1-5 working days) - £10 / €11 / $13

Please note: For international shipments we are not liable for payment of Customs and Duty Charges.

All orders are normally dispatched within 24 hours. Delivery cost is non-refundable.

How will I know if my order has been despatched?

You will receive an email to confirm that your order has been dispatched with a tracking number.

RETURNS & EXCHANGES

Can I exchange my item?

Yes.

You can request an exchange for goods you have purchased on brodiecashmere.com up to 14 days after receiving your order.

Please email hello@brodiecashmere.com if you would like to request an exchange.

Can I get a refund?

Yes.

You can request a refund for goods you have purchased on brodiecashmere.com. Please ensure all items are return to us within 14 days of receiving. 

How do I return my order?

Returns must be received in their original packaging, and must have the original swing tag in tact. Returns and custom fees must be covered by the sender. 

You've received my order back. How long until I receive my refund?

Refunds are processed within 7 days and normally within 48 hours.

WHERE CAN I FIND OUT INFORMATION ON YOUR SUSTAINABILITY COMMITMENTS?

Sustainability

To read more about how BRODIE is creating a more sustainable future, please read About Brodie Cashmere. 

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