Returns & Exchanges

Return & Exchange

At Brodie, we always want to ensure you are delighted with your order, but we understand that sometimes a style just doesn’t work for you, and you may want an exchange or a refund.

We offer free returns, now extended for the gifting season. Orders placed on or after Friday 18th November 2022, can be returned up until 8th January 2023.

Any requests for a return outside of this period will be at our discretion.

Please do contact us at hello@brodiecashmere.com to notify us of your return. We will provide you a shipping label, at our cost, to return the item on. Please retain proof of postage as we cannot be held liable for any returns which do not reach us.

All items are inspected on return, if an item is returned to us damaged, worn or in unsuitable condition, we will not be able to process a refund and you will have the option, at your cost, for having this sent back to you.

All returned items will be refunded once they have been received by our warehouse, this is normally done within 48 hours but please allow up to 7 days. If you need to swap to a different colour or size, please place a new order and we will refund your original one.

Please note we cannot accept any returns for items relating to orders from our sample sales.

 

Faulty or incorrect items

We are really sorry if you have received a faulty or an incorrect Brodie item. Please email us at hello@brodiecashmere.com where we will get this sorted for you as quickly as possible.